Return & Refund Policy
At The Book Bang, we want you to be happy with every purchase. If you receive a damaged, defective, or incorrect book, we’re here to help.
Please read our return and refund policy below.
Eligibility for Returns
We accept returns or exchanges only in the following situations:
- You received the wrong book or product.
- The book was damaged before or during delivery.
- The book has a significant printing or manufacturing defect.
- The product received is substantially different from what was ordered.
To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.
Items That Cannot Be Returned
We generally do not accept returns for:
- Books that have been read, used, or damaged after delivery.
- Books with writing, highlighting, or markings made by the customer.
- Products damaged due to improper handling or storage by the customer.
- Returns requested after the specified return period.
- Change of mind or simply not liking the book.
How to Request a Return
To request a return or replacement, please contact us within 48 hours of delivery through our WhatsApp or email.
Please provide:
- Your order number
- Your name and contact number
- A brief description of the issue
- Clear photos or videos showing the damage, defect, or incorrect product
- Photos of the packaging, if applicable
Our team will review your request and let you know the next steps.
Replacement
If your return request is approved, we may offer:
- A replacement of the same book, subject to availability; or
- A replacement with another available book of similar value; or
- A refund, where applicable.
The final resolution will depend on the nature of the issue and product availability.
Return Shipping
If the return is due to an error on our part, such as receiving an incorrect or damaged product, The Book Bang may cover the applicable return shipping costs.
If the return is requested for any reason not covered by this policy, the customer may be responsible for the applicable shipping costs.
Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, refunds will be processed using the applicable payment method or another mutually agreed method.
Refund processing times may vary depending on the payment method and financial institution.
For Cash on Delivery orders, refunds may require additional information from the customer to process the payment.
Order Cancellation
Orders may be cancelled before they are dispatched, subject to confirmation by our team.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to receive the order and follow the applicable return procedure, if eligible.
Unboxing Evidence
For damaged or incorrect orders, we strongly recommend recording a clear unboxing video when opening your package.
An unboxing video may help us verify the condition of the package and product and may be requested when reviewing a return or replacement claim.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with an order, please contact us:
The Book Bang
WhatsApp: +92 371 0120419
Email: thebookbangpakistan@gmail.com
We appreciate your trust in The Book Bang and are committed to providing you with a smooth and enjoyable shopping experience.
